Description
Interested Candidates: share your Resume at myhomestyle. [redacted email address]

Location: A. I Street near Shifa International Hospital jaranwala Road Faisalabad

Responsibilities
– Respond to customer inquiries and concerns on social media platforms (Facebook, Twitter, Instagram, etc. ) in a timely and professional manner.
-Create plans to bring organic reach and interactions with customers.
– have a decent knowledge of Canva or any image editing tool.

– Escalate complex issues to senior support teams or other departments as needed.
– Monitor and report on social media customer support metrics (e. g. , response rates, resolution rates, customer satisfaction).
– Stay up-to-date with product knowledge and company information to provide informed support.
– Collaborate with internal teams (e. g. , marketing, sales, product) to resolve customer issues and improve overall customer experience.
– Maintain a positive and professional tone in all social media interactions.
– Meet or exceed customer support performance targets (e. g. , first response time, resolution rate, customer satisfaction).
– Continuously improve knowledge of company products, services, and policies.
– Participate in training and development programs to enhance customer support skills.