Privacy Policy

Our Privacy Policy Commitment

Welcome to DubaiSel's comprehensive Privacy Policy. This document outlines how we collect, use, protect, and share your personal information. Our Privacy Policy is designed to be transparent about our data practices and to help you understand your privacy rights. We encourage you to read this Privacy Policy carefully before using our services.

Key Takeaway: This Privacy Policy applies to all users of DubaiSel.com and our associated services. By accessing our platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Our Privacy Policy categorizes the information we collect into several types. For detailed information about UAE data protection regulations, you may refer to the UAE Data Protection Law resources.

Personal Information

Contact details (name, email, phone number, address)
Identification documents for verification purposes
Property preferences and search history
Communication records with our agents

Technical Information

Device information and IP addresses
Browser type and version
Pages visited and time spent on our site
Cookies and tracking technologies data

We encourage you to review our Cookie Policy page for specific information about how we use cookies and similar technologies.

2. How We Use Your Information

This section of our Privacy Policy explains the purposes for which we process your data. For international data protection standards, you might find the GDPR information portal helpful for comparison.

Purpose	Information Used	Legal Basis
Property matching services	Preferences, contact details	Contract fulfillment
Account management	Login credentials, profile data	Contract fulfillment
Marketing communications	Email, preferences	Consent/Legitimate interest
Service improvement	Usage data, feedback	Legitimate interest
Legal compliance	Identification, transaction records	Legal obligation

Our complete Privacy Policy ensures we only use your data for legitimate business purposes. You can manage your communication preferences through our account preferences page at any time.

3. Data Sharing and Disclosure

We may share your information with:

Real Estate Agents: Only when necessary to facilitate property transactions
Service Providers: Companies that help us operate our platform (hosting, payment processing)
Legal Authorities: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales

For insights into data sharing best practices, Cloudwards' privacy law overview provides useful international context.

4. Your Privacy Rights

Under our Privacy Policy, you have specific rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your data under certain conditions
Objection: Object to specific processing activities
Portability: Receive your data in a structured format

To exercise these rights, please visit our dedicated privacy request portal or contact our Data Protection Officer using the information in Section 7.

5. Data Security Measures

Our Privacy Policy emphasizes our commitment to data security. We implement appropriate technical and organizational measures including:

Encryption of sensitive data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection

6. International Data Transfers

As a Dubai-based company with international clients, we may transfer your data outside the UAE. When we do, we ensure adequate protection through:

Standard contractual clauses
Adequacy decisions where applicable
Your explicit consent when required

7. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact our Data Protection Officer:

Data Protection Officer
Email: privacy@dubaisel.com
Phone: +971 4 XXX XXXX
Address: Dubai Silicon Oasis, Dubai, UAE

Common questions about our Privacy Policy and data protection practices.

How often is your Privacy Policy updated? +

We review and update our Privacy Policy annually or whenever significant changes occur in our practices or applicable laws. We'll notify users of material changes via email or website notifications at least 30 days before changes take effect.

Does your Privacy Policy comply with UAE data protection laws? +

Yes, our Privacy Policy is designed to comply with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and other applicable regulations. We also consider international best practices to ensure comprehensive protection for all our users.

Can I use your services without agreeing to the Privacy Policy? +

No, our Privacy Policy is an integral part of our Terms of Service. By using DubaiSel.com or our services, you acknowledge that you have read, understood, and agree to be bound by our Privacy Policy. Limited browsing may be available without account creation, but basic technical data will still be collected.

How long do you retain my personal data? +

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy. Typically, active client data is retained for 7 years after the last transaction or interaction. Marketing data is retained until consent is withdrawn. Some data may be retained longer for legal compliance purposes.

Do you share my data with third-party advertisers? +

We do not sell your personal data to third-party advertisers. We may share aggregated, anonymized data for market analysis. Specific sharing with advertising partners occurs only with your consent for personalized ads, and you can opt out at any time through your account settings.

How can I access the personal data you have about me? +

You can request access to your personal data by submitting a data access request through our privacy request portal, emailing privacy@dubaisel.com, or contacting our Data Protection Officer. We will respond within 30 days and provide the data in a commonly used electronic format.

What happens to my data if I delete my account? +

When you delete your account, we begin a secure deletion process. Some data may be retained for legal or regulatory purposes (like transaction records for tax compliance) for specified periods. All personally identifiable information for marketing purposes is permanently deleted upon account deletion.

Do you use cookies and tracking technologies? +

Yes, we use cookies and similar technologies as described in our separate Cookie Policy. These help us provide essential functionality, analyze site usage, and personalize your experience. You can manage cookie preferences through your browser settings or our cookie consent banner.

How do you protect children's privacy? +

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

Can I opt out of marketing communications? +

Yes, you can opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, adjusting your preferences in your account settings, or contacting our support team. Service-related communications will continue even if you opt out of marketing messages.

How do you handle data breaches? +

We have a comprehensive incident response plan. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by applicable laws.

Do you process sensitive personal data? +

We typically do not process sensitive personal data (such as biometric data, health information, or religious beliefs). If such processing becomes necessary for specific services, we will obtain your explicit consent and implement additional safeguards as required by law.

Can I transfer my data to another service? +

Yes, under the right to data portability, you can request a copy of your data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider where technically feasible.

How do you ensure third-party processors protect my data? +

We conduct due diligence on all third-party processors and enter into data processing agreements that require them to implement appropriate security measures, use data only for specified purposes, and comply with applicable data protection laws.

What if I have a complaint about your privacy practices? +

Please contact our Data Protection Officer first at privacy@dubaisel.com. If you're not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction or with the UAE Data Office.